Privacy Policy

Protecting your private information is our priority.

This Statement of Privacy applies to couch + cork, llc and governs data collection and usage for the www.couchandcork.com website. By using the couch + cork website, you consent to the data practices described in this statement.

Collection of Personal Information

In order to better provide you with products and services offered on our Site, couch + cork may collect personally identifiable information, such as your:

First and Last Name
Mailing or Shipping Address
E-mail Address
Phone Number

If you purchase couch + cork’s products or services, we collect billing and payment information. This information is used solely to complete the purchase transaction.

We do not collect personal information unless you voluntarily provide it to us. However, you may be required to provide certain personal information when you elect to use specific services available on the Site. These may include registering for an account, contacting us, signing up for communications, or submitting payment information when ordering products or services.

We may also collect information you provide related to event participation, shipping logistics, accessibility needs, or dietary preferences in order to properly deliver our services.

Event Guest Information

For corporate or private events, participant or guest information (such as name, email address, phone number, shipping address, or dietary preferences) may be provided to couch + cork by the hosting organization or submitted directly by guests for event fulfillment.

couch + cork uses this information solely to coordinate and deliver the requested event services, including shipping materials and accommodating reasonable preferences. We do not use guest information for independent marketing purposes unless an individual separately opts in to receive communications from us.

In these cases, couch + cork acts as a service provider processing information on behalf of the hosting organization for the limited purpose of delivering contracted services.

Use of Personal Information

couch + cork collects and uses your personal information to operate its website(s) and deliver the services you have requested.

We may also use contact information to communicate with you regarding services, logistics, confirmations, or relevant updates. We may inform you of additional products or services only where appropriate or where you have opted in to receive such communications.

We collect only the information necessary to deliver our services and do not sell personal data.

Sharing Information with Third Parties

couch + cork does not sell, rent, or lease its customer, client, or guest lists to third parties.

We may share necessary information with trusted service providers solely to deliver our services, such as payment processors, shipping carriers, event platforms, email service providers, or technical support vendors. These partners are required to maintain the confidentiality of your information and may not use it for independent purposes.

couch + cork may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, or protect the personal safety of users or the public.

Tracking User Behavior

couch + cork may keep track of pages our users visit within our website in order to understand which services are most helpful and to improve the user experience.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by couch + cork. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, maintaining quality, and providing general usage statistics.

Use of Cookies

The couch + cork website may use cookies to help personalize your online experience and improve site functionality. You may accept or decline cookies through your browser settings. Declining cookies may limit certain interactive features.

Links

This website may contain links to other sites. couch + cork is not responsible for the content or privacy practices of external websites. We encourage users to review the privacy policies of any site that collects personal information.

Security of Personal Information

couch + cork secures your personal information from unauthorized access, use, or disclosure and uses industry-standard safeguards, including SSL encryption when transmitting sensitive information.

While we strive to protect your information, no method of transmission over the Internet can be guaranteed to be 100% secure.

Data Retention

We retain personal and event-related information only as long as necessary to deliver services, maintain required business and tax records, resolve disputes, and comply with applicable legal obligations.

Your Privacy Rights

Subject to applicable law, you may request access to or deletion of your personal information. Upon receiving a verifiable request, we will delete personal information from our records except where retention is necessary to:

Complete transactions or fulfill contractual obligations
Detect or prevent fraud or security incidents
Comply with legal or regulatory requirements
Maintain appropriate internal business records

Depending on your location, you may have additional privacy rights under applicable laws.

Children Under Thirteen

couch + cork does not knowingly collect personally identifiable information from children under the age of thirteen.

Email Communications

couch + cork may contact you via email regarding confirmations, logistics, announcements, surveys, or promotional communications where appropriate. We may use standard email marketing tools that provide notifications such as when emails are opened or links are clicked.

You may opt out of promotional emails at any time by using the unsubscribe link provided in our messages.

External Data Storage

We may store data on secure servers provided by third-party hosting vendors with whom we contract.

Changes to This Statement

couch + cork reserves the right to update this Privacy Policy from time to time. Significant changes will be communicated via email, a notice on our website, or an updated policy posting. Continued use of the Site constitutes acceptance of those changes.

Contact Information

couch + cork welcomes your questions or comments regarding this Statement of Privacy.

couch + cork, llc
Suite 302
Bennington, Vermont 05201

Email: nancy@couchandcork.com
Phone: 802.440.0437

Effective as of January 2, 2026